About ServiceMASTER Commercial Building Cleaning
ServiceMASTER Commercial Building Cleaning is a privately owned and operated commercial contract cleaning company that specializes in servicing facilities that require high standards of cleanliness. The facilities we clean include corporate headquarters, call center buildings, bank branches, healthcare facilities, manufacturing plants, operations centers, schools, and churches throughout the Omaha-Council Bluffs area.
Founded in 1992, we have the most experienced and knowledgeable operations staff in the Omaha-Council Bluffs market. Our operations management team averages 7 years of service with our company which, along with the help of our 115 employees, has propelled us from servicing a mere 3 buildings at inception to upwards of 130.
We believe our local ownership and experienced management staff is what sets us apart from our competition. We are small enough that customers have immediate access to and involvement from the owner and top managers in the company. Yet, we are large enough to take on accounts of any size or scope. In addition, our affiliation with our franchisor ServiceMASTER Clean® provides us with access to technology and best practices of a much larger company.
Our Mission and Values
Our mission is to provide clean, safe, and healthy environments to the occupants and guests of the buildings we clean in ways that bring peace of mind to our customers.
Think of our mission as one of hassle-free cleaning. We of course aim to consistently provide high quality results—but we also want to be easy, if not fun to work with. Readily accessible, responsive, and highly reliable, too. That’s what sets us apart. We're all about helping people develop, excelling in customer service, and continuing to grow.
In March of 1992, Dick and Colette Stemm purchased a janitorial service franchise from ServiceMASTER Clean®. Aiming to build a company that would meet or exceed their Omaha-area customers’ expectations, Dick and Collette operated as sole proprietors, assembling a team of professionals dedicated to their cause. The rest is quite the success story.
In 1994, Dick and Colette incorporated their flourishing business to become Stemm Resources, Inc., d/b/a ServiceMASTER Commercial Building Cleaning. Prior to this venture, Dick had worked in operations and customer service at U.S. West Communications for 28 years as a middle-level manager directing staffs of up to 800 people.
Over the years, ServiceMASTER Commercial Building Cleaning has evolved to become a leader and innovator in the janitorial and floor care service industry. Our team of qualified employees has established a reputation for exceptional service in the Omaha-Council Bluffs area, and we continue to improve the quality of what we do through training programs, technology, and feedback from our loyal customers.
Renee Acker, Vice President
Renee Acker, Vice President, began her career with ServiceMaster Commercial Building Cleaning in 2008 as a Operation Manager. In December of 2012 she became a Owner of ServiceMASTER Clean along with her husband Keith. Renee, the one-woman-show, manages the financial records, bookkeeping, payroll, human resource department, and all other customer relations on a daily basis.
Keith Acker, President
Keith Acker, President, brings a wealth of experience in management and customer service to ServiceMASTER Commercial Building Cleaning. He’s previously worked for PepsiCo in the fast food business as well as Pilot Oil, where he managed Truck Stop Operations. Keith started with ServiceMaster Commercial Building cleaning in June of 2000 as an Operations Manager. In 2009, Keith became a business partner with Dick Stemm and transitioned to full Owner in December of 2012.
About Our Corporate Partner
With more than 4,500 franchises, ServiceMASTER Clean®, headquartered in Memphis Tennessee, has been in the cleaning and disaster restoration business for more than half a century. The ServiceMASTER Clean® family of brands also includes TruGreen, Terminix, American Home Shield and Merry Maids. ServiceMASTER Clean® develops products, procedures and training programs and provides technical support to its franchises. It also provides forums for sharing best practice information.